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Title:  Manager, Human Resources, Regional Headquarter & Commercial

Requisition ID:  53441
Date:  Sep 12, 2022

Singapore, Singapore, SG

Department:  Human Resources



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


In this role, the HR Manager will be the site HR leader for our Asia Pacific regional headquarter office, provides strong HR business partnership to Commercial leadership team based in Singapore, Australia, and Taiwan, implement the defined HR-strategies and activities as well as to provide HR-related coordination and holistic counsel for Asia Pacific Commercial teams. The role will establish close relationships with key stakeholders in Commercial team, operating as the trusted confidant and thought partner as it relates to general management, organizational design, compensation, employee relations, internal movement, and development of people. The role will also have close collaboration with both global HR & regional HR COE team, coordinate with country HR business partners for Asia Pacific Commercial team HR initiatives and exemplify the values and attributes of a HR leader for West.


Essential Duties and Responsibilities:


  • Lead ground HR management of our regional headquarter office for day-to-day HR support

  • Lead strategic and operational HR business partner support for Singapore, Australia, and Taiwan Commercial team. Be a key business partner to provide HR advice/solutions to support business objectives/needs.

  • Be the overall coordinator for the whole Asia Pacific Commercial team HR initiatives in collaboration with peer country HR business partners.

  • Develop and implement key HR initiatives that help advance the business and ensure West has the right talent to achieve its business objectives

  • Lead advancement of HR support in the acquisition, onboarding, development, and retention of talent, working in close collaboration with HR Centers of Excellent.

  • Manage the global performance management and measurement systems at local level to elevate management effectiveness through optimization of employees’ performance

  • Understand global HR policies and practices to support Commercial workforce, including HR clarification around benefits, payroll, HR policies and practices to employees and managers

  • Work with the other global HR business partners on strategic initiatives that develop the workforce through solutions that account for local HR processes and local labor law.

  • Advocate for regional needs and advise the global HR team on local HR policies, practices, and legal implications.

  • Serve as a key member of the broader global Commercial HR team ensuring best practice workforce initiatives are being pursued within West, and ensure that consistent practices are maintained between HR and the business

  • Other duties as assigned


Education and Experience:

  • Bachelor’s degree in HR or related field minimum, Master’s degree desired

  • Minimum 8 Years of experience in a similar role with an emphasis on operational and strategic HR management


Knowledge, Skills and Abilities:

  • Good knowledge of labor law

  • Good command of English

  • Strong communication skills

  • Strong client orientation

  • Sensitivity in dealing with different hierarchy levels

  • High resilience, collaborative, and flexibility

  • Ability to influence people and outcomes

  • Ability to navigate a global matrix with multiple stakeholders with little day-to-day direction

  • Ability to manage 1-2 people for operational support


Quality and Safety Standards:

  • According to the principles of health and safety at work (substantiated by the Safety Leadership Statement), the job holder is aware of his/her responsibility regarding work safety and always acts accordingly

  • Comply with the company’s quality policy.


Physical and Travel Requirements

  • Ability to travel up to 10 %




West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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