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Title:  Learning, Development & Organizational Effectiveness Program Manager

Requisition ID:  59022
Date:  Nov 8, 2022

Singapore, Singapore, SG

Department:  Human Resources

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

As a member of the global Talent Management organization and the regional Asia Pacific HR team you will be responsible for leading global strategies and building capabilities within the AP region. You will serve as a consultant and advisor to the West HR teams and their client organizations, and design, implement, and monitor initiatives that directly achieve strategic HR and business objectives. You will support a range of areas including learning and development at the employee, management and leadership levels; workforce planning & needs forecasting, employee engagement, diversity & inclusion, team & organizational improvement, and more. Furthermore, you will execute the Performance Management lifecycle consistently and efficiently across the AP region; enhance our focus on growing strong leaders across all organizational levels; and oversee all regional cross-functional learning activities to ensure West develops and retains the talent needed to achieve strategic goals and objectives.


The ideal candidate will have a foundation in talent management practices, including culture & employee engagement, workforce planning, diversity & inclusion, leadership development, change management, and organizational development. This individual will possess strong consultative skills and thrive in managing concurrent projects and collaborating across groups and regions. This person will be strong in design thinking, problem solving, and operating in ambiguity and will advocate for opportunities to integrate, coordinate, and collaborate with the talent function organization, HR business partners, and others to better meet the needs of the client groups.


Essential Duties:

  • Provides thought partnership and supports the design and development of a globally integrated talent strategy including diversity and inclusion, workforce and strategic planning, leadership development, employee experience strategy, organizational effectiveness, learning, succession, and recruiting  

  • Support the implementation of the global HR People Strategy by designing, planning, organizing, and executing a variety of leadership training programs for the different management levels in the organization.

  • Provides advice and consultation for AP HR business partners and business leaders on a range of topics, including workforce planning, performance enablement, leadership development, career and succession planning, strategic diversity initiatives, change management, and learning investment plans by identifying key initiatives required to address the goals of the business. 

  • Identify training needs through detail analysis of available data, design effective training programs, develop training material and conduct workshops, webinars, and individual training sessions.

  • Facilitate mentoring and development planning discussions and activities for selected AP talents

  • Customize and deliver leadership development training programs to people managers across AP locations in English and Chinese languages both virtually and in classroom settings

  • Partner with internal subject matter experts to develop and deliver best in class training and leadership solutions and drive program execution at the AP production sites.

  • Creates experiences across the employee lifecycle that help to advance the discipline of effective talent management practices while fostering a culture of openness, creativity, collaboration, engagement of diverse perspectives and experiences, and challenge bias.

  • Supports Organizational Development initiatives such as onboarding, workforce planning, new hire and high potential development programs, and succession planning.

  • Super-user for the SuccessFactors Learning Management System (LMS) for AP region and first point-of-contact for Australia, South Korea, and Taiwan team members and all local LMS administrators

  • Record management of training activities based on defined KPIs as well as fronting customers’ audits

  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules

  • Champions a culture of learning, performance, and empowerment across the organization and actively seeks opportunities to simplify and integrate to foster positive experiences for team members at all levels.

  • Contribute to HR special projects as well as Organizational Development initiatives. 

  • Organize monthly AP HR meetings and events, Work on quarterly HR data analytic reports.

  • Incorporate and execute change management strategies in support of the transition dispersed team of site training coordinators into a centralized Learning Specialist role aligned with the corporate Learning and Development function

  • Implement change management activities to manage the transition of the new team including stakeholder management, needs analysis, developing and tracking KPI’s, and managerial support for direct reports


Basic Qualifications: 


  • Bachelor's degree in HR Management, Learning and Development, or related field. 

  • 8+ years of Human Resource experience with regional talent management, learning and development.

  • Knowledge in applying quantitative and qualitative data to inform decisions, optimize processes, and deliver results. 

  • Excellent written and oral communications in both English and Chinese including ability to facilitate meetings and learning experiences in Mandarin.

  • Prior experience working in a multinational matrix organization


Preferred Knowledge, Skills and Abilities:

  • Master’s degree in HR, Change Management, Organization Development, or Leadership

  • Facilitation Skills – Deliver training programs confidently in both virtual and classroom settings

  • Time Management – Resilience and flexibility to work across multiple geographies and time zones for special projects

  • Previous experience using a learning management system (e. g. SuccessFactors LMS) and cGMP

  • Knowledge in applying quantitative and qualitative data to inform decisions, optimize processes, and deliver results

  • Advanced Certificate in Training & Assessment preferred

  • Solve problems by analyzing situations; anticipating potential problems and future trends; assessing opportunities, impacts, and risks; and developing and implementing solutions. 

  • Manage projects and time with a strong ability to work independently and to proactively manage and prioritize projects. 

  • Flexible, compassionate, and seeks to be innovative in their approach to problem solving

  • Ability to work in a fast-paced, agile environment with multiple overlapping priorities. 

  • Proven capabilities in designing effective excel spreadsheets and power point presentations  


Travel Requirements:

  • Up to 10% travel in the region



  • Non-US only where required for certain levels




West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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