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Title:  Employee Relation, Lead

Requisition ID:  36058
Date:  Oct 17, 2021

Singapore, Singapore, SG

Department:  Human Resources



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:
In this role you will be responsible to manage all employee grievance and HR related investigations for Singapore. You will be the subject matter expert to provide advice and specialist expertise with regards to grievance management and HR related investigation.

Essential Duties and Responsibilities:
• Manage employee relations issues, i.e. investigation regarding conduct, performance, attendance, etc with primarily focus on shopfloor employees.
• Manage the Employees’ Representative Committee, collate feedback and make recommendation/resolution of the issues/concerns to management 
• Work with Learning & Development to design programs to improve employee relation skills for people managers
• Implement measures to increase employee morale, motivation and satisfaction which will help to reduce turnover
• Promote a positive workplace environment through employee communication and engagement
• Implement policies, programs and procedures related to employee relations
• Administer progressive discipline in accordance to local  and Corporate policy and procedures 
• Record performance and disciplinary issues working with managers and supervisors
• Provide feedback to HR and departmental management regarding trends revealed in exit interviews
• Lead and/or participate in global HR related projects and initiatives
• Any other duties as assigned


Basic Qualifications:
• Degree in Human Resource Management or equivalent
• Minimum 6 years  relevant experience in handing employee relations or HRBP  in a multinational corporation environment and/or manufacturing industries
• Prior experience in pharmaceutical, medical device and/or healthcare related industries will be highly advantageous
• Strong knowledge in employee relations, labor relations and labor legislation as well as being empathetic yet firm in making appropriate decisions/recommendations
• Versatile in handling people of all levels and demographic backgrounds


Preferred Knowledge, Skills and Abilities:
• Meticulous, detail oriented and able to shift priorities
• Good interpersonal and communication skills and ability to cultivate relationships across teams
• High integrity for confidentiality of personnel information
• Able to work independently and to contribute as a team
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times.


Travel Requirements:
• Not required
• Travel up to 10% of the time if necessary








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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