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Title:  Training Coordinator

Requisition ID:  63288
Date:  Sep 18, 2023

Scottsdale, Arizona, US

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:


In this role, you will be able to be a self‐directed professional with good leadership skills and the ability to communicate with different levels in the organization in regard to the training strategy and activities for the site. The Training Coordinator position will have 5-7 trainers reporting structure and be responsible for managing certification matrix, trainer’s performance scorecards, and Tier 1 scorecards, training and development of the trainers.  This includes coordination and/or scheduling of all training certification, LMS, good documentation practices and cGMP’s for Operations.










Schedule- 5am-1:30- M-F or  5p-1:30p-M-F


Essential Duties and Responsibilities:

  • Perform supervisor duties over the assigned trainers – Kronos, Performance Management, etc.
  • Coordinates with the Production Trainers for Leads and Shift Supervisor to have all hands-on training activities through various electronic learning management systems, certifications, and good documentation procedures. 
  • Direct trainers on making sure operators are assigned to work stationed they are trained to; they are rotating per safety ergonomics. 
  • Establishes training objectives and score card reports, and results to value stream manager. 
  • Mentor for newer production leads, operators, and auditors that are targeting for further development opportunities. 
  • Mentor trainers to train new operators to production procedures and train for their work assignment and workstations. 
  • Make sure that trainers are checking daily that operators understand and follow production procedures, SOP’s, WIKI’s, and MQC’s 
  • Make sure trainers check daily that operator’s paperwork shows they are following GDP and cGMP’s. 
  • Make sure trainers are performing training within production as needed and initiate training packages for on-the-job training. 
  • Coordinates with the other Supervisors and Program Managers on all production and personnel matters as needed to meet training objectives. 
  • Coordinate with Quality/Engineering team for training on new WKIs/CAPAs/NCR updates
  • Maintain updated curriculum database and training records.
  • Partner with internal L&D team
  • Contributes/Leads continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste within the production environment. 
  • Follows all applicable SOPs, GMPs, and DOIs. 
  • Supports and contributes in Lean Sigma programs and activities towards delivery of the set target.  
  • Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards. 
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and safety rules. 
  • Always complies with the company’s quality policy. 
  • Maintains a clean, orderly, and safe workstation and environment at all times.  
  • Exhibits regular, reliable, punctual, and predictable attendance.   
  • May be required to work mandatory overtime and/or irregular hours and/or on irregular days to complete assignments and meet business needs. 
  • Performs other duties as assigned.  


Basic Qualifications: 

  • Able to read and understand procedures, safety sheets, instructions, and policies in English. 
  • Experience: 1-3 years of experience, ideally in manufacturing and/or clean room environment 
  • Experience in plastics injection molding or assembly as a competent operator/inspector. 



Preferred Knowledge, Skills and Abilities:

  • Education: High School Diploma or GED  
  • Experience with cGMP practices, ISO, and medical device manufacturing 
  • Experience supervising others
  • Experience as a Trainer, Training Coordinator, Training Facilitator or similar role
  • Familiarity with traditional and modern job training methods and techniques
  • Excel
  • Strong communication skills
  • Experience with e-Learning platforms


Travel Requirements:

  • None: No travel required


Physical and Mental Requirements:

  • Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  • Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.  
  • Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments. 
  •  Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete   assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet.








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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