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Supplier Quality Engineer Specialist

Requisition ID:  33118
Date:  Apr 8, 2021

Scottsdale, Arizona, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

This role will perform activities to ensure West supplier’s maintain compliance with West’s procedures and policies outlined in the Supplier Quality Management program. The role will work closely with West Medical Device material/component/service suppliers on technical and quality issues


Essential Duties and Responsibilities:

  • Perform activities for the development and implementation of Supplier Owned Quality program
  • Support the development and implementation of strategic monitoring and control of incoming inspection of components.
  • Support the development of digital strategies to enhance supplier performance reporting and ensure consistent actionable data.
  • Work directly with D&T department to automate the tracking and reporting of supplier performance data utilizing Power BI. 
  • Support component design reviews and work with suppliers to ensure alignment and supplier process controls
  • Support Supplier nonconformances, customer complaint data acquisition, root cause analysis, corrective action and complaint handling as required. 
  • Maintain approved supplier list and supplier records in accordance with quality processes
  • Conducts scheduled audits of suppliers to assess compliance with requirements; perform follow-up actions to ensure corrective actions are implemented, as necessary.
  • Participate on project teams for supplier selection activities and supplier risk management
  • Communicates quality issues to suppliers, with guidance, and provides assistance to develop corrective actions.
  • Participates in supplier performance reviews and quality review meetings, as needed
  • Participates in the development of measurable KPIs and supplier quality scorecards to track and trend supplier performance
  • Provides guidance to cross functional teams in applying supplier quality system requirements
  • Participates in the development, implementation, execution, and continual improvement of supplier quality management processes.
  • Summarizes outputs, with guidance, from supplier quality management activities for organizational communication and input into management review.
  • Performs other duties as required


Basic Qualifications: 

  • Education: Bachelor’s degree in Engineering or science preferred or equivalent experience in related discipline
  • Experience: Minimum 3 years of quality related experience


Preferred Knowledge, Skills and Abilities:

  • Experience in regulated industry such as pharmaceutical and medical device.
  • In depth knowledge of cGMP, cGDP, relevant ISO standards and medical device requirements (ISO 13485).
  • Experience with SAP systems, Minitab and Six Sigma
  • Familiarity with document management databases, particularly MasterControl.


Travel Requirements:

  • Must be able to travel up to 20-25% of the time, as needed


Physical & Mental Requirements:

  • Excellent communication and interpersonal skills must be coupled with public speaking, quick decision making. Excellent written and oral communication skills
  • Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of customer visits and business development related activities
  • Extreme attention to detail
  • Ability to work in an office and/or manufacturing environment. May need to stand or sit for extended periods of time
  • Medical component and device manufacturing require strict adherence to standards. Must be able to tolerate fumes and from various manufacturing processes. At times must sit for extended periods of time
  • Strong communication and technical writing skills, interpretation of data, interpersonal skills, ability to work on and lead teams
  • Read and interpret data, information and documents
  • Must maintain the ability to work well with others in a variety of situations
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize
  • Ability to make independent and sound judgments
  • Observe and interpret situations, analyze and solve problems







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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