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Title:  Production Area Supervisor

Requisition ID:  55694
Date:  Feb 3, 2023

Scottsdale, Arizona, US

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Plan, direct, and supervise operations production processes and personnel within the proprietary product value streams in Operations, under the appropriate guidance and leadership. Operations include Injection Molding Machines and Automation Assembly Equipment related processes. Responsible and accountable for adherence to procedures, quality, production, maintenance, safety and schedules on assigned shifts; promote effective team member/Company relations to help improve team engagement, customer service and Company profits


Essential Duties and Responsibilities:

  • Supervise shift personnel in the manufacture of customer products consistent with high quality and safety standards.
  • Troubleshoot problems arising on the shop floor as it relates to injection molding product quality and automation systems for throughput and yields with the appropriate engineering support from Engineering functions within the value stream / business unit
  • Maintain close observation of orders to keep informed of manufacturing status and, when needed, initiate the necessary steps to conform to schedule.
  • Promote and support site initiatives including safety programs, lean initiatives, training programs, and consistently interpret & apply all policies, practices and procedures among plant employees. 
  • Recommend and implement measures to motivate employees and to encourage employees to recommend ways to improve process, quality, safety and efficiency.
  • Routinely evaluate employee performance and identify training needs. Coach and counsel employees for performance, attendance and behavior.  Participate in the resolution of employee relations issues.
  • Review and approve work time in the appropriate timekeeping system.  Maintain and verify accuracy of the hours each employee has worked.
  • Adjust direct labor to support demand and manage available resources to ensure on time production and delivery of customer orders with consistent focus on labor absorption.
  • Ensure SOPs, cGMP, OSHA and Safety regulations are followed.
  • Perform routine visual inspection of work areas for unusual occurrences, safety hazards, housekeeping, work space organization and generate work orders where appropriate.
  • Liaise with internal and external customers and other departments as appropriate.
  • Participate in special project teams as assigned.
  • Performs other duties as assigned based on business needs.
  • Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.


Basic Qualifications: 


  • Must have a minimum of 5 years’ experience in a manufacturing environment, including supervisory experience
  • Working knowledge of injection molding / plastics manufacturing and electro – mechanical automated systems.

Preferred Knowledge, Skills and Abilities:

  • Bachelor’s degree or equivalent experience in technical or business.
  • Knowledge of manufacturing processes within clean room environment, workflows, production equipment and industrial techniques.
  • Must have effective problem solving and interpersonal skills.
  • Must possess strong leadership and managerial skills
  • Knowledge of and ability to work in appropriate computer programs and applications
  • Experience with SAP systems preferred
  • Certification in First Aid/CPR
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.

Travel Requirements:

  • Minimal to no travel


Physical & Mental Requirements:

  • Manufacturing environment
  • Occasionally required to work on different shifts.
  • Regularly uses hands and fingers to operate objects, tools or controls. Frequently required to stand, talk and hear for long periods of time.
  • Must occasionally lift and/or move up to 35 pounds
  • Specific vision abilities may be needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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