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Title:  Sr Mgr, Strategic Business Segment Lead, Advanced Therapies

Requisition ID:  48534
Date:  Nov 16, 2022

Remote, Remote, US

Department:  Marketing



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In support of the market units and the enterprise strategy, the Sr. Manager, Strategic Business Segment Leader – Advanced Therapies continually builds and deploys subject matter expertise and Voice of the Customer / Voice of the Industry to help shape internal technology development activities for West proprietary products around systems/solutions for drug containment and delivery for advanced therapies with a special focus on understanding the opportunities across the workflow of advanced therapies, upstream bioprocessing, drug manufacturing, fill and finish, and the science of the supply chain etc. which ultimately address the customers’ evolving needs in these new therapies. Proactively builds the strategy and the product roadmap for the next 5 years, lead the R&D team to work on the system/solution end to end development from concept to final commercialization. The leader will also build internal and external network with key functions within West (Sales, Product Management, I&T) as well as customers, Key Opinion Leaders, and relevant industry organizations.  Identifies and helps drive business development initiatives and strategic technical collaborations (including alpha / beta testing) in alignment with the commercial team. Conceptualizes, prioritizes, guides and owns oversight of new market-led technical studies to support product development, competitive differentiation, value pricing and commercial launch.  Takes an active role in driving the development of new products. This position is a customer-facing business role requiring both deep technical knowledge as well as business acumen.


Essential Duties and Responsibilities:

  • Be  the commercial and technical Subject Matter Expert in drug containment and delivery for gene and cell therapies with a special focus on understanding the chemistry / biochemistry of advanced therapies, formulation characteristics, mechanisms of action, advanced therapy drug manufacturing processes, the science of the supply chain etc. which ultimately dictate containment and delivery requirements. Build an understanding of the complex interactions between market dynamics, technical needs of the drug product and application, existing and emerging regulations, as well as key business drivers.  Build subject matter expertise through personal study, customer and clinician collaborations, conference / tradeshow participation, consultation with Key Opinion Leaders, and hands-on learning.
  • From concept to commercialization end to end solution development for West proprietary products, continuously build and deploy commercial technical subject matter expertise to support market units and product development teams with:
    • White space exploration
    • Product concept generation
    • Identification of technical studies necessary for product positioning and value pricing
    • Work with Finance Partner to build business case for R&D projects
    • Drive product development till final commercialization
    • Develop and execute commercial plan to launch


  • Proactively develop knowledge of industry & technology trends as it applies to key areas of focus dictated by the business priorities.  Deploy knowledge to help identify and vet white space opportunities and new product concepts.
  • Drive develop and continually refine insightful product requirements.  Lead the product development teams from concept to commercialization to represent the Voice of the Customer / Voice of the Industry.  Take proactive ownership to solicit customer / industry feedback when product development uncertainties arise.  Work to mitigate risks and reduce uncertainties in product development and for product adoption by building and deploying subject matter expertise and commercial relationships.
  • Identify and support strategic technical collaborations to drive product understanding and the commercial success of new products.  Establish the foundation and objectives for the collaborative efforts and work with other West resources to manage the collaboration to fruition.
  • Be the commercial technical point of contact to manage alpha / and beta testing with key customers.
  • Drive the Integrated Solution organization and actively participates in strategy development and execution for any new product/technology and its relationship with Integrated Solutions.
  • Guides scientists / engineers in SA&TS and I&T to create scientifically and commercially sound standard product documentation.  Acts as a reviewer for product documentation and scientific manuscripts.  Tracks & writes external facing documentation for assigned projects as needed. Provide internal and external training for organization as required.
  • Networks and influences through active participation on industry working group or conference planning committee.
  • Other duties as assigned.


Basic Qualifications:

  • Education or Equivalent Experience: Master's in technical field (Biochemistry, Molecular Biology, Cell Biology, Immunology, Microbiology, or related field).
  • Experience: 8-10 years of experience, with at least 7 years solid experience in related fields such as pharmaceutical or medical device industry and preferably experience in both research & development and commercial functions.
  • Skills & Competencies: Working knowledge of advanced therapies such as gene therapies and associated delivery vectors, autologous and / or allogeneic cell therapies, molecular biology, genetics, and / or biophysical surface science.


Preferred Knowledge, Skills and Abilities:

  • Ph.D. preferred
  • Demonstrated business acumen
  • Strong written and oral communication skills
  • Strong interpersonal skills, able to connect with others and effectively influence and manage key relationships with customers and across diverse organizational levels, business units, and functions
  • Able to quickly build trust and credibility with customers
  • Proactive, competitive, and entrepreneurial
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description


Travel Requirements:

  • Must be able to travel up to 40% of the time
  • Willing to travel globally


Physical & Mental Requirements:

  • Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
  • Ability to work as part of a team but also autonomously in a fast-paced & complex environment with a self-motivated work ethic
  • Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction. 
  • Maintain the ability to work well with others in a variety of situations.
  • Able to multi-task, work under time constraints, problem solve, and prioritize.
  • Able to learn and apply new information or new skills.
  • Ability to work in a virtual environment in a global organization







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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