Share this Job
Apply now »

Title:  Senior Account Manager EMEA, Sales, Generics (m/f/d)

Requisition ID:  43586
Date:  Nov 25, 2021

Remote, North Rhine-Westphalia, DE

Department:  Sales



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.



Contract details: Permanent, Full-Time

Start date: asap

Contact person: Martina Erens


This is a remote role which can be based either in France, Germany, Ireland, Italy or UK.


Job summary:

In this role, you will be responsible for managing accounts and growing new business. Moreover, you will grow the business profitability through successful selling and promotion of both core and value-added products and services. The development of a thorough understanding of both new and assigned accounts’ business objectives, products and related market activities are also part of your assignments. You will conduct team selling and involve West resources aligned to the appropriate customer touch points. Lastly, you are a self-starter who is able to manage and grow business with a large number of accounts.


Your Responsibilities:

  • Develop new and existing customers through promotion of West products and services
  • Propose strategy for the relevant accounts of the assigned portfolio
  • Ensure profitable business growth in accordance with the company objectives, identifying and fulfilling customer / prospects needs through efficient and effective account management and using the know-how and resources of the company
  • Develop and maintain up-to-date, strong knowledge of products, services, system policies and markets
  • Develop strong relationships with customers / all necessary departments and people at the customer, identifying key players (e.g. influencers or decision makers)
  • Ensure clear understanding of customer requirements and bring this through the company
  • Cross functional dialogue and interaction within both West and the customer. Working with teams to problem solve and message a potential West solution
  • Global interactions and coordination with other Account Manager’s especially on the Global Accounts
  • Prepare the budget figures for the related accounts, maintain and update the customer record system as well as the forecast in the planning report system
  • Provide account information internally in the Company regarding i.e. marketplace, competitors, regulations, trends, developments, needs


Your Profile:

  • You own a degree in Business Administration, Engineering or equivalent
  • You have at least 5 years of professional experience including Key Account Management for large and multinational Accounts and a proven track record in B to B sales
  • Knowledge of the pharmaceutical industry, medical devices or similar is a plus
  • You are a team player who is motivated to work in an international, cross-functional environment
  • You describe yourself as self-organized and possess time management and prioritization skills as well as excellent customer relationship management skills
  • You are flexible for European and global business travels
  • Very good verbal and written communication skills round off your profile
  • Excellent English language skills (written and oral) are required, skills of another European language would be a plus




West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

Apply now »