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Title:  Director, Quality Excellence

Requisition ID:  59981
Date:  Nov 21, 2022

Remote, Remote, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In this role, you will provide leadership and hands-on support for Total Cost of Quality (COQ) initiatives (including KPI development and cost savings/efficiency projects), continuous improvement, lean strategy and deployment of all of these across the businesses. Improve the understanding of Total COQ and how to improve it at all design and manufacturing sites, tool shops, laboratories, and warehouses across West through training, mentoring and coaching. Develop and coach Lean/Six Sigma QA professionals at each West site.  Participate in Long-term Strategic planning for the Quality organization, including goal and objective development.  Identify and improve critical processes necessary to achieve annual COQ targets.  Assure that modified processes are repeatable and capable of meeting specifications.  Provide methods of reliably reporting the status of improvement metrics.


Essential Duties and Responsibilities:

  • Identify and quantify all Cost of Quality areas (both Cost of Poor Quality and Cost of Quality Assurance=Total COQ)
  • Develop standardized total COQ measurement methods, KPIs and targets across the West enterprise with assistance from Finance, IT, Operations and Quality
  • Based on COQ data, develop annual/quarterly COQ improvement projects/initiatives to address the top contributors of COQ and meet KPI targets, in order to create significant cost savings and/or cost avoidance impact across the organization
  • Create surveys across the global QA organization to collect information about inefficiencies that impact the Quality organization and create/implement improvement projects
  • Plan and execute Kaizen events focusing on critical processes which impact the Quality department to identify and address inefficiencies
  • Identify and develop the existing network of Six Sigma Green Belts and Black Belts within the Quality department who can either participate in COQ and QA improvement projects or lead/facilitate them.
  • Partner with the Operations Excellence team to ensure additional Lean/Six Sigma training is delivered at various West sites as needed to strengthen the bench of Green and Black belts and COQ champions across the Quality organization
  • Provide ongoing technical guidance, training, coaching, and mentoring to COQ/improvement leaders in Quality and Analytical labs
  • Provide leadership and coaching to the Quality Excellence Directors in the Containment and Medical Device/Contract Manufacturing businesses and the supporting Data Analysts.
  • Partner with Quality Operations leaders to
  • Develop quarterly/annual COQ awards to bolster interest and competition related to COQ and QA efficiency improvements within the Quality department
  • Identify Capital Expenditures needed to achieve COQ and QA efficiency improvement results and prepare PER (Project Expenditure Request) information, with support from Finance, to obtain CapEx funding




  • Organize and participate in and / or monthly, quarterly and annually newsflash / knowledge sharing platforms across the Quality organization
  • Creates and provides regular COQ updates to Executive Leadership, including the CEO and his Senior Leadership Team, and the Board of Directors, as needed
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
  • Other duties as assigned


Basic Qualifications: 

  • Education: Bachelor's degree in Science, Engineering, or recognized equivalent
  • Experience: Minimum 15 years of relevant experience leading continuous improvement programs/projects
  • Minimum 10 years of experience working in or supporting manufacturing/production environments, utilizing Six Sigma and Lean Principles
  • Minimum of 8 years working in a Medical Device and/or Pharma company
  • Minimum 3 years of experience as a Quality Excellence Director or equivalent


Preferred Knowledge, Skills and Abilities:

  • Master’s degree in Business, Engineering or recognized equivalent
  • Must have good interpersonal/influence/leadership skills and be able to interface with all departments and team member levels
  • Must have strong critical thinking and problem-solving skillsets
  • Computer skills required including SAP, MS Office app., Mini-tab and other statistical software programs.
  • Must possess experience demonstrating/training and using Six Sigma/Lean tools and methodologies
  • Demonstrated ability to work closely with other functions to maximize achievement through a cooperative environment
  • Drive and contribute to Lean/Six Sigma programs and activities towards delivery of the set KPI targets.
  • Understand and comply with all relevant West SOPs/Work Instructions, Company policies and applicable regulations and standards as they are related to the activities covered by this Job Description
  • Must be a champion of employee safety and comply with the company’s safety policy at all times
    • The position holder is responsible to consider the safety and health of our employees when designing or improving our workplaces, systems, and/or processes. As a leader, he/she educates our employees on the importance of safety and acts as a role model.
  • Must comply with the company’s quality policy at all times.
    • The job holder respects all specifications arising from the cGMP requirements and from the specifications: ISO 13485, ISO 9001, ISO 15378, ISO 11608-6, ISO 14644-5 in their current state and to any future revisions/amendments





Travel Requirements:

  • Must be able to travel up to 25-35 % of the time, including international travel as needed. Potentially more travel will be needed initially to understand the company strategy/culture, the products, manufacturing/lab processes and the COQ and QA improvement opportunities


Physical & Mental Requirements:

  • Ability to reason logically and make sound decisions



  • Lean/Six Sigma Black Belt certifications/expertise
  • Ability to work and communicate clearly in a global/multi-Cultural environment
  • Strong Teamwork skills
  • Analytical strength and autonomous, self-reliant, and pro-active work style
  • Results-Oriented
  • Analytical Skills
  • Program Management Skills







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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