Apply now »

Title:  Senior Key Account Manager

Requisition ID:  62200
Date:  Sep 28, 2023

Mumbai, Gujarat, IN

Department:  Sales


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  


Job Summary:

The Sales Manager is directly responsible to grow the sales of products and services in the assigned geographic territory through identifying opportunities early in the sales cycle to maximise the sales revenue for the Company. He/She will partner and support the National Sales Manager by managing the assigned customer accounts within the specified territory. The Area Sales Manager will also focus on prospecting and developing new accounts and expanding business with the current accounts.


Essential Duties and Responsibilities:

  • Achieve sales and revenue targets through identifying opportunities early in the sales cycle to convert accounts and penetrate existing accounts to maximise the sales revenue for the Company

  • Work in collaboration with the National Sales Manager to optimise sales opportunities from customer accounts assigned

  • Acquire new customers to exceed sales expectations

  • Build and strengthen relationships with key stakeholders and influencers at growth-oriented accounts

  • Proactively promote West products and solutions by utilising marketing programmes and providing relevant end-user product trainings

  • Manage and build on internal cross-functional team relationships; bring in Technical Customer Support Specialists when appropriate

  • Understand customer needs to uncover additional opportunities within accounts across all products and solutions

  • Ensure adoption of CRM system and data integrity on CRM

  • Other duties as assigned by Manager


Basic Qualifications: 

  • Degree in Pharmaceutical Science, Chemical Engineering or equivalent

  • 10 - 12 years of relevant technical sales experience in a related industry


Preferred Knowledge, Skills and Abilities:

  • Technical knowledge of pharmaceutical primary packaging would be preferred

  • Prior sales experience in pharmaceutical, biochemistry and/or related process industries will be highly advantageous

  • Knowledge of pharmaceutical industrial standards will be a plus

  • Strong communications and relationship building skills that can successfully translate leads to sales and is able to work collaboratively with internal resources

  • Exhibit strong competency in sales process and strategic account planning by regularly achieving business results that accurately mirror or exceed forecast

  • Ability to strategically prioritise and suitably adapt and improve on account management approach as and when necessary to focus on successful and profitable “win-win” situations

  • Understand customer needs and able to leverage on both West’s product portfolio and internal resources to identify cross-selling opportunities across accounts to create additional value to customers and maximize the Company’s sales revenue

  • Proactive in learning more on the West product portfolio and understanding how to differentiate product offerings competitively

  • Shows understanding of market trends and the impacts on customers for the assigned geographical territory

  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description

  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target

  • Able to comply with the company’s safety policy at all times

  • Able to comply with the company’s quality policy at all times.


Travel Requirements:

  • Must be able to travel up to 80% of the time domestically with occasional regional or international travels


Physical & Mental Requirements:

  • Resourceful and is comfortable in navigating through internal resources by collaborating cross-functionally and can utilize resources effectively




West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

Apply now »