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Title:  Sales Account Manager, Generics EMEA (m/f/d)

Requisition ID:  57001
Date:  Nov 23, 2022

Milan, Lombardy, IT

Department:  Sales


Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Please note that the following job IDs  (57683 and 57001) are reflective of multiple locations where we have posted one opening.  They are not reflective of multiple openings.  We intend only to fill one opening and you need to only apply to one.


Contract details: Permanent, Full-Time

Start date: asap

Contact: Martina Erens



Job summary:

The Account Manager will manage existing and grow new business at select key accounts within specific market segments.  The position requires growing the business profitability through successful selling and promotion of both core and value-added products and services.  The Account Manager requires a thorough understanding of the assigned accounts’ business objectives, products and related market activities, and the corresponding impact of West’s ability to influence the customer’s success.  Team selling and involvement of West resources aligned to the appropriate customer touch points are critical to effective management of these accounts. This manager is a self-starter with an established ability to manage and grow business with a complex book of accounts.


Essential Duties and Responsibilities:

  • Developing and achieving strategic account growth plans including specific molecules identified in the customer’s pipeline
  • Achieving sales growth objectives across the platform of West Pharm Systems products and services
  • Communication and coordination of account strategies with other sales teams as well as global counterparts
  • Participation in the segment team and meaningful input into segment strategic growth plans
  • Actively work and align with Marketing, TCS, and Specialty Sales (Integrated Solutions, Daikyo Products, Devices, etc.)  to seed and grow the business
  • Lead and manage a regional account team with global interaction, as required, to ensure coordination at the customer and to align internal resources so that account service and growth objectives are met
  • For CMO segment, lead intense involvement with the pharma/bio segment teams to drive synergies between sponsor companies and the contract manufacturing segment
  • Lead and manage the price value proposition at customers.  Develop an understanding of customer needs and apply West solutions.  Lead the contract negotiation process for supply agreements
  • Facilitate communication between West internal resources and the customer
  • Develop and implement customer strategic account plans
  • Organize and conduct customer quarterly business reviews to include, but not limited to, quality metrics, delivery metrics, forecasting (demand planning) pipeline review, future opportunities, etc.



  • Bachelor’s degree required
  • Minimum 5 years of experience in Sales roles required, preferably in the Pharma / Medical Device segment
  • Able to work in matrix structures in a faced paced environment
  • Proven track record of positive Sales results
  • High level of communication and negotiation skills
  • Able to multi-task and work under time constraints
  • Must be available to travel internationally, including USA, all of Europe, Middle East, and Africa
  • Excellent English and Italian Language skills



West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.



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