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Title:  Sr Manager, Production

Requisition ID:  53745
Date:  Jan 7, 2023

Kinston, North Carolina, US

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Reporting to the Sr. Director Operations Kinston, Sr. Manager Production leads, coordinates and directs the manufacturing of all products and production at the Kinston plant. Is responsible for meeting production schedules and for the coordination of related operations across three production areas: Compounding, Molding/Trimming, Finishing. In conjunction with Engineering develops efficient processes and improvements for the site. Part of the site SLT, this role is key in delivering the overall vision for the site, constantly initiating improvements to ensure processes meet present and future requirements for the site in terms of quality, HSE, growth, flexibility and cost improvement. Provides a high level of leadership for the production team and assures acquisition of best talent and performance.


Primary Duties and Responsibilities:

  • Effective and efficient use of available resources to manufacture products that meet or exceed customer requirements for cost, quality, delivery and service. 
  • Lead, coordinate and direct the manufacturing of all products and production at the Kinston Site. 
  • Utilize business systems and software tools to analyze reports on production capacity and requirements related to forecasted units by product and identify methods for improving productivity and reducing overall manufacturing costs via lean manufacturing and robust problem-solving teams. 
  • Work with Department managers Compounding, Molding/Trimming and Finishing in planning and scheduling labor and equipment resources to meet production demands. 
  • Identify opportunities to improve service, minimize scrap, and reduce manufacturing costs, including effective management and improvement of inventory. 
  • Troubleshoot production processes to correct product issues and improve process control. 
  • Coordinate modifications to production processes and create best in class processes with Engineering, Quality and other functional areas. 
  • Motivate, develop and engage supervisors, team leads and team members to become self-directed and take ownership of their area. 
  • Mange the teams’ performance, conduct performance reviews, recruit team, put in place training and development plans together with L&D, addressing any issues that arise in a timely manner.  
  • Enforce all quality, safety and SOP procedures. 
  • Report on monthly metrics, and ensure ongoing measurement identifying progress, issues and corrective action status and status of planned projects. 
  • Assist in the preparation and execution of the annual budget as it relates to associated production areas. 
  • Demonstrates the leadership and commitment with respect to the quality management system and with respect to customer focus as outlined in the ISO9001/15378 standards. 
  • Maintains the Sites Quality Management System in line with the relevant Standards and Regulations- ISO 14644-5 
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct. 
  • Compliance to all local site Environmental, Health and Safety regulations.  
  • Compliance to all local site company policies, procedures and corporate policies. 


Basic Qualifications:  

  • Bachelor's/Master’s in Manufacturing, Engineering or Applied Sciences
  • Experience in leadership and management at a senior level for 7+ years in a relevant or associated business environment


Preferred Knowledge, Skills and Abilities: 

  • 7+ years’ experience in a similar position within the manufacturing industry, preferably in rubber or pharmaceutical operations 
  • Sound know-how and experience in of manufacturing, process automation, business and shop floor systems to effectively manage operations.  
  • Good knowledge of LEAN and 6 sigma manufacturing principles  
  • Experience working cGMP environment  
  • Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation 
  • Ability to prepare monthly progress reports and capital requests 
  • Ability to understand mathematical concepts such as probability and statistical inference 
  • Self-motivated, results- and solution-oriented personality 
  • Ability to combine and apply modern process engineering and manufacturing concepts to meet complex tasks. 
  • Well-developed communication (written & oral) and interpersonal skills. With the ability to work effectively with staff at all levels of the organization 
  • Excellent organizational and problem-solving skills (think outside the box).  
  • Highly analytical and structured way of working 
  • Use written and verbal communication skills effectively.
  • Read and interpret data, information and documents to analyze and solve problems.
  • Learn and apply new information and new skills.








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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