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Title:  Quality Inspector Lead

Requisition ID:  62990
Date:  Sep 15, 2023

Kinston, North Carolina, US

Department:  Quality


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role you will perform oversee and lead the work of their shift unit and inspect product for defects and record findings during various stages of the manufacturing process in order to maintain a level of quality that conforms to an established level of specifications in quality, safety and quantity.


Essential Duties and Responsibilities:

  • Oversee the work of their team members on their assigned shift and support the Area & Functional Managers in all regards. This includes taking a leadership role on-site when no member of management is present (i.e. typically this occurs in weekend coverage situations) and reporting all unusual, personnel or performance related issues to management for resolution.  
  • Assist QA Supervisor or Manager in routine day to day operations and communicate with the Area Manager, Quality department management and coworkers throughout the shift; notifying and keeping all necessary parties apprised of product related issues so that all necessary actions may be taken. 
  • Work as a coach with quality operators within the department to ensure processes are maintained within established parameters. 
  • Communicate with co-workers and management at beginning of shift and throughout the day. 
  • Alert Manager to conditions that may prevent meeting safety, production and quality expectations.  
  • Assist QA department in day-to-day operations; including operator training, equipment and materials utilization and process systems flow. 
  • Provide input to QA Supervisor on all Inspector/Auditors team members work performance on assign shift. 
  • Maintain work area, equipment and supplies in a clean and safe condition and ensure that operators do the same. 
  • Utilize test instruments; such as, laser micrometer, optical comparator, etc during inspection of product as required. 
  • Sample and inspect product to ensure conformance to approved specifications. 
  • Maintain complete and accurate records of inspections, production and maintenance reports. 
  • Performs other duties as assigned based on business needs. 
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. 
  • Exhibits regular, reliable, punctual and predictable attendance. 
  • Other duties as assigned




Education and Experience:

  • Must pass pre-employment testing; 1-3 years manufacturing experience preferred
  • Experience: 0-3 years of experience​ 
  • Good leadership and organizational skills required 


Knowledge, Skills and Abilities:

  • Must possess an acute attention to detail
  • Basic computer skills, i.e. use a mouse/keyboard.
  • Ability to apply Good  Manufacturing Practices (GMP)
  • General use of computer work station and ability to use SAP commands is preferred
  • Must be willing and able to work as a team member and make general decisions within authorized job responsibilities
  • Must be able to train and guide others as required.
  • Must be able to read and write in English


Physical and Travel Requirements

  • Ability to work standing for up to 12 hours per shift
  • Frequent standing, twisting, bending, reaching, pushing, pulling as required by the job    
  • Ability to effectively communicate with team members on the work shift
  • Be able to work near temperatures (250-350 degrees F) for short durations
  • Pushing or pulling of wheeled objects weighing 500+ lbs. or less for short periods of time and/or over short distances, and lifting of up to 15 pound repeatedly throughout shift.
  • Must be able to gown into required clothing for a controlled clean room
  • Must be able to pass color vision and visual acuity test to 20/30 with corrected or uncorrected vision
  • Must also be able to tolerate industrial odors and smells on a frequent basis
  • Travel is <5% as needed



  • Non-US only where required for certain levels







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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