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Title:  Manager Quality Control

Requisition ID:  66483
Date:  Jul 9, 2024

Kinston, North Carolina, US

Department:  Quality


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role, you will monitor and control the daily activities of quality inspections of incoming, in-process, final, and batch record review and release. In his position, you will manage the Quality Control team to ensure inspection process is executed in a proper and timely manner by ensuring procedures are followed and improved as part of a continuous improvement mindset.


Essential Duties and Responsibilities:

  • Provides direct supervision, resolves personnel issues, conducts performance evaluations, and performs managerial discipline, as necessary.
  • Direct reports include quality control supervisors.
  • Leads and directs the Incoming Inspection, In-Process Inspection, and Batch Release teams with a positive and patient attitude.
  • Maintains and instills in others a “quality at the source” mentality as it pertains to all aspects of manufacturing, including documentation, training, and other functions related to production.
  • Maintains and instills in others an “immediate audit readiness” mentality so that records and actions are executed in a way that ensures their accuracy, legibility, and immediate retrievability.
  • Ensures compliance with quality system documents, cGMPs, ISO standards and FDA regulations.
  • Schedule and prioritize quality inspection, testing, and batch record review and release to support Operations and release of product.
  • Identifies and develops opportunities to improve existing processes and procedures
  • Support quality assurance improvement activities by evaluating products, processes or materials in order to develop control or improvement strategies intended to improve the customer’s experience.
  • Work with technical staff in performing root cause failure analysis and implementing corrective and preventive actions to eliminate recurrence.
  • Manage the verbal communications and visual checks of work activity to ensure quality requirements are met. Ensure proper corrective actions, discrepancy reports and follow up activities are accomplished.
  • Reviews documentation and records for accuracy. Determines if product is impacted, can be released, or if Non‐Conformance Report is required.
  • Manages the development of documentation and procedures during the qualification of new equipment/inspection methods.
  • Exhibits regular, reliable, punctual, and predictable attendance.
  • Creates, prepares, implements, and improves Quality Control KPIs metrics.
  • Determines/sets Goals & Objectives for the Quality control organization and training programs for team's development purposes.
  • Supports investigations related to Non conformances, Audit observations, CAPAs, or Issue Reviews as needed.
  • Ensures equipment is up to date on Preventive maintenance and calibration activities.
  • Maintains the lab/area well organized with a 5S mindset.
  • Other duties as assigned.


Basic Qualifications:

  • Bachelor's Degree in Technical or Engineering or equivalent experience Required


Work Experience:

  • Minimum 8 years (Mgr) in quality control Required
  • 3+ years of supervisory experience Required


Preferred Knowledge, Skills, and Abilities:

  • Metrology Equipment experience
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety and quality policies at all times


Licenses and Certifications:

  • Certified Manager of Quality/Operational Excellence preferred


Travel Requirements:

  • Estimated Amount
  • 5%: Up to 13 business days per year


Physical Requirements:

  • Job Demand Classification Details
  • Medium exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects


Additional Requirements:

  • Must be able to work assigned shift(s) with overtime as required to complete assignments if necessary. Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites. If necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet. The ability to be able to lift and carry various items up to 50 pounds for manufacturing positions or 30 pounds for administrative positions is required.
  • This job requires decision making based on data analysis
  • Must be able to generate, express, and exchange new ideas
  • Must be able to understand direction and adhere to established procedures
  • Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures
  • Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
  • Read and interpret data, information, and documents
  • Must maintain the ability to work well with others in a variety of situations
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize
  • Ability to make independent and sound judgments
  • Observe and interpret situations, analyze, and solve problems









West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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