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Technology Manager, Packaging/Delivery Systems and Device Performance

Requisition ID:  24928
Date:  May 5, 2021

Exton, Pennsylvania, US

Department:  Market Development

Technology Manager, Packaging/Delivery Systems and Device Performance   




Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $1.84B in 2019. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

This role will be responsible for obtaining and understanding industry knowledge and developing new technology and techniques as it applies to packaging and performance testing to effectively support the organization in identifying and growing future analytical expertise.  He will also be responsible for educating and implementing any new techniques or technology in the services and solutions organization.   


Essential Duties and Responsibilities:

  • Must have an in-depth understanding of packaging/delivery systems such as prefilled syringes, combination products or device performance and function testing and be able to communicate and educate the team on the testing and technology related these products
  • Must have performed, initiated and executed testing in a laboratory related to performance testing of packaging/delivery systems such as prefilled syringe systems, combination products or devices
  • Must have experience with developing methods/techniques for performing functional and performance testing
  • Proactively develop knowledge of industry & technology as it applies to the specified area of performance testing to effectively support organization in identifying and growing future analytical expertise
  • Work proactively with Scientific and Commercial teams to understand the voice of customer and put together a plan to bring the necessary capability and technology into the West organization to support our business
  • Proactively identify opportunities and develop studies to publish in performance and functional testing of packaging/delivery systems, combination products and devices
  • Build relationships and network with key technical & opinion leaders in industry and our customers in the area of performance and functional testing
  • Establish relationships with other analytical laboratories and instrument manufacturers to build future analytical technologies or to outsource when we do not have the capability in house
  • Develop business cases to purchase new analytical capabilities and present to management
  • Coordinate activities with the Scientific Insights lab, laboratory operations, Innovation & Technology and other functions as needed to assist in delivering new analytical technology and services
  • Attend, present and represent the analytical services organization at tradeshows, seminars, etc.  as specified
  • Responsible for implementing new technology and training the lab team on how to utilize it
  • Acts as the technical owner of the analytical area in identifying anything needed to support customers, products and coordinate closing the gaps with other functions.  As an example, they should work with the TCS group to understand what analytical technical needs our customers’ needs that we cannot currently support
  • Have an in-depth understanding of and be able to communicate/educate the team on the fundamental testing and technology related to performance and functional testing and analysis
  • Other duties as assigned based on business needs
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
  • Exhibits regular, reliable, punctual and predictable attendance
  • Other duties as assigned


Education and Experience:

  • Minimum of BS in a Technical Discipline, graduate degree a plus
  • Minimum of 5 years of experience relating to Functional and Performance Testing of Delivery Systems, Medical Devices or Combination Products


Knowledge, Skills and Abilities:

  • Experience in Delivery Systems, Combination Products, Medical Device, Packaging Functional and Performance Testing and Analysis
  • Acknowledged industry expert in Functional and Performance Testing of Delivery Systems, Medical Devices or Combination ProductsExcellent communication and presentation skills
  • Proficient in Microsoft Office
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a disability or special need that requires accommodation, please send an email to peggy.tayloe@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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