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Title:  Sr. Supplier Quality Specialist

Requisition ID:  52591
Date:  Nov 18, 2022

Exton, Pennsylvania, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Sr, Supplier Quality Specialist is responsible performing supplier quality activities associated with external suppliers.  This role performs activities to ensure West supplier’s maintain compliance with West’s procedures and policies outlined in the Supplier Quality Management program. This position responsible for managing the following supplier management tools and processes to ensure compliance to standards and processes: Performance metrics (scorecard), Supplier Corrective Actions, Change Requests, Profiles, Certifications, Approved Supplier List, Perform Supplier Audits and Record Management. The role interfaces with R&D, Sourcing, Global Quality & Regulatory and Operations to drive improved supplier quality performance. Other activities may include, but are not limited to, tracking supplier performance, coordinating with West procurement teams on supplier improvement efforts, and driving quality improvement initiatives.

Essential Duties and Responsibilities:


  • Establish and successfully execute supplier management plans which will align to overall business objectives
  • ensure that designated suppliers are audited on a regular basis to ensure good manufacturing practices (GMP) and quality standards are met
  • Evaluates suppliers' internal functions to assess their overall performance and provides feedback in assessment of their operation
  • Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
  • Perform assigned quality systems and processes audits at supplier sites which provide materials, components, sub-assemblies, and services.
  • Analyze and support the resolution of complex manufacturing and compliance issues at supplier sites
  • Collect and analyze quality metrics relating to supplier quality
  • Supervise, train, coach and mentor quality engineers as a subject matter expert in key technical areas
  • Communicate supplier quality risks to upper management identifying solutions to mitigate risks
  • Support process and system improvement projects as assigned by management
  • Maintain approved supplier list and supplier records in accordance with quality processes
  • Participate on project teams for supplier selection activities and supplier risk management
  • Participates in supplier performance reviews and quality review meetings, as needed
  • Participates in the development of measurable KPIs and supplier quality scorecards to track and trend supplier performance
  • Train and ensure all assigned employees are aware of and comply with company policies, government procedures, and regulations.
  • Provides guidance to cross functional teams in applying supplier quality system requirements
  • Summarizes outputs, with guidance, from supplier quality management activities for organizational communication and input into management review.
  • Performs other duties as required



Basic Qualifications: 

  • Bachelor's degree preferably in engineering, preferred disciplines could include mechanical engineering, chemical engineering, manufacturing engineering, industrial engineering; advanced degree preferred. 
  • 5+ years in medical device manufacturing with a depth of experience the development of suppliers and contract manufacturing operations

Preferred Knowledge, Skills and Abilities:

  • Lead auditor certification
  • Proven ability to manage multiple priorities, drive projects to completion and meet internal customer expectations
  • Superb ability to effectively communicate with staff members and business partners at all levels of the organization (both internal and external).
  • Excellent organizational skills with an ability to think proactively and prioritize work.
  • Working knowledge of statistical data analysis
  • Thorough understanding of risk management principles and techniques
  • Strong problem-solving and critical thinking skills
  • Medical industry or highly regulated industry
  • Project Management experience
  • Experience in regulated industry such as pharmaceutical and medical device.
  • Strong knowledge and understanding of FDA’s 21 CFR Part 820, ISO13485, ISO9001, and other International regulations
  • Experience with SAP systems, Minitab and Six Sigma
  • Familiarity with document management databases, particularly MasterControl
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times


Travel Requirements:

  • Must be able to travel up to 20-25% of the time, as needed


Physical & Mental Requirements:

  • Excellent communication and interpersonal skills must be coupled with public speaking, quick decision making. Excellent written and oral communication skills
  • Ability to work in an office and/or manufacturing environment. May need to stand or sit for extended periods of time
  • Medical component and device manufacturing require strict adherence to standards. Must be able to tolerate fumes and from various manufacturing processes. At times must sit for extended periods of time
  • Strong communication and technical writing skills, interpretation of data, interpersonal skills, ability to work on and lead teams
  • Read and interpret data, information and documents
  • Must maintain the ability to work well with others in a variety of situations
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize
  • Ability to make independent and sound judgments
  • Demonstrates enthusiasm, takes accountability and drives for results








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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