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Title:  Sr. Spec, Dem. Plann.

Requisition ID:  66431
Date:  Jul 9, 2024

Exton, Pennsylvania, US

Department:  Customer Service


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

Facilitate and enable the Demand Planning process for the assigned Sales Team or Business Unit. Collaborates with Sales Account Managers to ensure that all forecast inputs are entered to produce a Demand Plan. Provides analysis and recommendations to the business unit leaders on target setting and the underlying assumptions. Coordinate the monthly Demand Review as part of the SIOP process.


Essential Duties and Responsibilities:

  • Monthly, produce a rolling 24-month Forecast incorporating and consolidating the Sales Account Managers’ inputs by customer and product into SAP APO forecasting system. This also includes presentation of results and assumptions to Sales Directors and other leading functions.
  • Yearly, support the development of Sales Strategic 5 Year Forecast, Marketing Forecast and Sales Budget Forecast by incorporating and consolidating inputs from Sales, Product Management, and Commercial Business Unit.
  • Continuously improve processes by cross-functionally collaborating to achieve successful deployment of Genesis Transformation while acting as single point of contact and subject matter expert for Demand Planning enhancements and changes.
  • Manage Forecast Review Meetings with Sales Directors and Account Managers independently.
  • Consolidate forecast assumption package for monthly Demand Review with Market Units, Supply Chain, Sales, & FP&A to share information and reach a consensus Demand Plan.
  • Execute and analyze quarterly projections on a weekly basis and provide Financial Target projections to Commercial Leadership Team including preparation and consolidation of assumption package.
  • Execute forecast assumption package for monthly alignment meetings with Global Supply Chain to share information and reach a consensus between Demand and Supply
  • Conduct ad-hoc analysis for different functions including Commercial Leadership and presenting data in different cross-functional meetings.
  • Subject Matter Expert for Demand Planning Master Data including correction and communication within the organization.
  • Collaborate with D&T team to maintain system performance and resolve issues, e.g. simplify and improve reporting with Power BI tools
  • Train new team members in APO and BI including direction and guidance on analysis.
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree in business/supply chain or equivalent experience
  • Minimum of 5 years of experience in Supply Chain Management, Finance, Sales or Marketing


Preferred Knowledge, Skills and Abilities:

  • Strong analytical skills
  • Very good IT skills (MS office; strong in Excel), SAP-skills (APO, BW)
  • Able to comply with the company’s safety and quality policies at all times


Travel Requirements:

  • Must be able to travel up to 5% of the time, including internationally


Physical and Mental Requirements:

  • Sedentary - exerting force occasionally, and/or negligible amount of force frequently or constantly carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
  • Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures
  • Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
  • Position operates in a professional office environment. May stand or sit for extended periods of time
  • Read and interpret data, information and documents
  • Must maintain the ability to work well with others in a variety of situations
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize
  • Ability to make independent and sound judgments
  • Observe and interpret situations, analyze and solve problems










West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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