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Specialist, Global Communications

Requisition ID:  33562
Date:  Apr 8, 2021

Exton, Pennsylvania, US

Department:  Communications



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


The Specialist, Global Communications will provide general communications support across external and internal employee communications, public relations, community affairs and marketing communication campaigns, including writing and posting content to external and internal channels and coordinating events.


The Specialist for Global Communications will report directly to the Director, External Global Communications, and work alongside their colleagues within the business to help to position West as a leader in the industry and to engage team members to drive business results.



  • Provides support to directors and managers in the department to help execute internal and external Global Communications initiatives
  • Writes draft press materials, blogs, website and social media content, as well as internal stories
  • Manages content posting to PR newswire, website, social media channels and Intranet
  • Coordinates special events (town halls, customer meetings, press events, etc.)
  • Maintains the Corporate Communications editorial calendar, working with communications colleagues to ensure integrated and consistent messaging to stakeholders
  • Coordinates photography needs for the business
  • Develops PowerPoint presentations for executives for both internal and external use
  • Develops graphics to use with social media posts
  • Manages the internal review process to secure approval for corporate and product communications content
  • Monitors and helps manage public comments on West’s social media channels
  • Stay in-tune and make recommendations on new or enhanced social communication channels to enhance internal communication effectiveness
  • Partner with business owners to maintain and update appropriate website content
  • Performs other duties as assigned based on business needs
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.



  • Education or Equivalent Experience: Bachelor's in Communications (PR), Marketing Communications or Journalism
  • Experience: 3-5 years of experience
  • Prior Corporate Communications or Public Relations work experience in a corporate or agency setting
  • Top-tier writing skills
  • Social media expert
  • Ability to manage multiple projects and stakeholders simultaneously
  • Agile working style



  • Experience in Social Content Management Platforms (such as Sprout Social / HootSuite, etc.)
  • Experience in Web Content Management Systems (Sitecore, etc.)
  • Experience in Microsoft Office 365 and SharePoint
  • Experience in designing corporate materials
  • Proficient in a variety of Adobe Creative Suite tools (InDesign, Photoshop, Illustrator, etc.)







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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