Share this Job
Apply now »

Operational Excellence Corporate Support Mgr

Requisition ID:  33621
Date:  Apr 13, 2021

Exton, Pennsylvania, US

Department:  Lean



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


In this role, you will be a member of the global Operational Excellence team. You will be a business partner with corporate and operations support groups responsible for advancing the maturity of the West Business System.  Corporate departments include: Human Resources, Sales, Finance, R&D, Legal and Innovation & Technology.  Operations support groups include: Global Engineering, Quality and Supply Chain.


Responsibilities include developing a continuous improvement framework and training key personnel within this system. Identify and improve critical business processes necessary to achieve annual targets. Provide methods of reporting improvement status.


Essential Duties and Responsibilities:

  • Integrate with global Op Excellence team members
  • Coach and train administrative groups
  • Develop and mature a continuous improvement framework for each department
  • Incorporates West Business System and principles into corporate departments
  • Incorporates West Business System and principles into operations support departments
  • Develop robust, capable systems necessary to achieve strategic goals and objectives
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree in Business, Engineering, or recognized equivalent experience
  • Minimum 8 years of overall experience with at least 5 years in a manufacturing environment, utilizing Lean and Six Sigma Manufacturing Principles and at least 3 years as an Operational Excellence Manager or equivalent
  • Certified Black Belt
  • Must be proficient in SAP, all MS Office applications, Mini-tab, and other statistical software programs


Preferred Knowledge, Skills and Abilities:

  • Prior manufacturing experience in the pharmaceutical industry
  • Master’s degree preferred
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times


Travel Requirements:

  • Must be able to travel up to 30% of the time


Physical & Mental Requirements:

  • Must have good interpersonal and leadership skills and be able to interface with all departments and team member levels
  • Must possess strong critical thinking and problem-solving skillsets
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize
  • Ability to make independent and sound judgements.
  • Ability to lead and achieve through influence







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

Apply now »