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Manager, Business Development, Comb Product Dev and Services

Requisition ID:  34830
Date:  Apr 9, 2021

Exton, Pennsylvania, US

Department:  Sales



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.




The Senior Manager, Business Development, role is responsible for leading, executing and managing efforts to support the strategy for the Services and Solutions across all Market Units, and customer opportunities for Combination Products, including  Self Injection Containment System and Safety platforms as well as all Primary and extended service offerings.  This person will serve as an SME for all West’s delivery system proprietary products in development including contract manufacturing services and be held accountable for financial results relevant to the generation, review, and approval of Development Agreements in the defined regions of North America.  This position will serve as a significant role in the generation of the strategy for Service and Solutions evolution within West and as the business expands in general. 



  • Drive penetration of West Delivery Systems platforms for direct assigned accounts and achieve revenue growth targets for DA and commercial product sales.
  • Effectively manage customer opportunities as the SME for device services offerings as well as contract manufacturing opportunities for all direct assigned accounts and regions.
  • Shape and design strategies for customer specific pricing, engagements and development and supply agreements, while including all creative high value business models
  • Serve as SME lead for the Delivery system device offerings, including maintaining of all relevant development timelines for lifecycle products.
  • Support global strategy development for the Delivery Systems platforms and services, including contract manufacturing across all Market Units.
  • The role will include providing collective customer feedback and practical insights for the definition of target markets, performance characteristics, specifications and market needs.
  • Maintain expertise in combination products/medical device regulations and standards for Human Factors.
  • Collaborate with Marketing teams to understand unarticulated market and customer needs and provide communication with R&D teams globally.  Specify the user requirements by compiling VOC (Voice of Customer) through customer meetings and general market interactions.
  • Collaborate with Market Units to generate, execute the segment specific commercialization of new products & services including sales training, market communications, sales tool development, and tactical efforts.  
  • Provide internal and external field support for the commercialized and development portfolio of proprietary products. Device focus with responsibility of New West Innovation and Technologies
  • Provide support to the execution of key strategic Product Development initiatives to support the overall business objectives.
  • Establish working knowledge of Delivery Systems Product and Service offering including SmartDose, SelfDose, CZ Primary Containers as well as safety systems and other device related services.
  • Work directly with Account Management teams to manage opportunities and coordinate sales efforts
  • Develop relationships with key decision makers and influencers at critical customers to drive adoption of West systems.
  • Provide input and content with Corporate Communications on relevant product communications including articles, social media content, literature, advertisements, digital content, tradeshows and sales tools for new and commercialized products.




  • Education: Bachelor's in Engineering, Science or Business-related discipline  
  • Experience: 10+ years of experience in B2B, Combination Products, Business Development, Product/Program Management
  • Excellent communication/negotiation skills and strong customer focus
  • Self-starter, highly motivated and ability to work independent with little or no daily supervision


Direct/Indirect Reports: None



  • MBA or master’s degree preferred
  • Background with a good technical understanding and knowledge of Combination products, medical device qualification, primary packaging, Regulatory requirements and Program Management.   


PHYSICAL & TRAVEL REQUIREMENTS:  Ability to travel 25-50%








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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