Share this Job
Apply now »

Title:  Document Management Specialist

Requisition ID:  55567
Date:  Sep 22, 2022

Exton, Pennsylvania, US

Department:  Laboratory

Hybrid Role (2 days onsite)


Who We Are:-


Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In this role, you will be responsible for the implementation and administration of the Lab document management systems, project file storage, archival and retrieval systems, and processes. 


Essential Duties and Responsibilities:

  • Manage the Analytical Services documentation to ensure compliance with documents, laboratory notebooks, raw data, protocols, and reports
  • Independently facilitate routing of controlled documents, including formatting, overseeing the review and approval process, tracking, and issuing document numbers
  • Manage document retention and destruction
  • Consults with end-users to identify problems in accessing electronic content
  • Expert knowledge/use of Microsoft Word to review, quality check, and produce deliverables in a consistent, attractive, and timely manner
  • Must understand and know how to update styles, work with automated fields (e.g., Quick Parts, tables of contents), format recurring headers and footers, program links, leverage section breaks, etc.
  • Proofread the documents for formatting, clarity and correctness working with the technical staff to resolve issues
  • Responsible for the collection, issuance, and destruction of personal, instrument and pre-formatted notebooks
  • Provide support for all types of audits including regulatory, customer and quality system audits
  • As appropriate, take initiatives to improve the effectiveness and/or efficiency of lab processes
  • Work independently with minimal supervision. 
  • Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules
  • Exhibits regular, reliable, and predictable attendance
  • Perform other duties as assigned

Basic Qualifications: 

  • Bachelor’s degree or equivalent experience
  • Minimum 3-5 years of experience in Document Management systems


Preferred Knowledge, Skills and Abilities:

  • Knowledge of Pharmaceutical Industry and/or science background preferred
  • Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.)
  • Must have effective problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Experience with MasterControl or other document management system
  • Experience with SAP or other financial electronic system
  • Demonstrated ability to set priorities and meet deadlines


Travel Requirements:

  • Minimal travel required

Physical & Mental Requirements:

  • Ability to lift record box weighing approximately 25lbs



West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

Apply now »