Share this Job
Apply now »

Director, Demand Planning

Requisition ID:  34618
Date:  May 5, 2021

Exton, Pennsylvania, US

Department:  Sales



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Director of Commercial Forecasting will be responsible for the sales forecasting process across the proprietary business units including developing capabilities and opportunities to further enhance the forecast process. This individual will work in a multi-disciplined, cross-functional team environment and will interface with internal and external customers.  Collaborates with Supply Chain and Finance to meet customer service targets and market unit KPI’s.


Essential Duties and Responsibilities:

  • Develop, execute, and lead the forecasting process across all three proprietary business units.
  • Define metrics
  • Create business unit scorecards and appropriate reports.
  • As needed, develop, and streamline reporting of key information.
  • Work with Commercial finance team to ensure assumptions and analysis underpinning sales forecast as well as risk & opportunities are clearly communicated and understood.
  • Work collaboratively and communicate with the Commercial, Operations, Supply chain, Customer Success, Sales Operations, and IT teams
  • Quarterly, cohorts with Marketing to ensure that the 5-year Marketing Forecast is delivered.
  • Define and lead the yearly input of sales forecast into the 5-year Strat Plan over the 5 Year planning horizon and support the 1-year horizon Budget process.
  • Develop forecast volumes for New Product Forecasts as part of New Product Development & Launches with collaboration of R&D, Marketing, and Sales.
  • Lead, mentor, coordinate, and direct the forecasting team
  • Build team with skill sets appropriate for forecast support and system maintenance
  • Integrate future state systems and tools
  • Incorporate Market Unit insights and trends such as key account forecasts and customer inventory levels into the process
  • Business process owner of the Advanced Planning Optimization and Demand Planning advanced planning systems
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree required; preferred in Supply Chain Management, Engineering, Finance, Sales, Marketing, or Business.
  • Minimum 11 years of experience in business related field or supply chain.
  • Preferred Knowledge, Skills and Abilities:
  • Experience with planning optimization software (i.e., SAP).
  • Must have strong leadership, planning, and technical skills.
  • Must have excellent written and verbal communication and the ability to build effective internal and external relationships.
  • Track record of execution, accountability, and strong analytical skills
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute to Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety and quality policy at all times


Travel Requirements:

Must be able to travel up to 20% of the time







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

Apply now »