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Title:  Training Lead

Requisition ID:  62797
Date:  Nov 17, 2023

Dublin, Leinster, IE

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  


Job Summary:

Our Training leads work in a fast paced and exciting environment. The candidate will develop and deliver customized learning and development interventions throughout their business unit and the organization. The candidate must be able to demonstrate a full understanding of the L&D function, including analysis, development, delivery, and evaluation of training as well as enabling employees to fulfil their potential within West.

The candidate must be able to manage multiple projects, adhere to deadlines and ensure training needs are met.  The candidate must also be strategic rather than reactive, assessing the skills and knowledge within their business unit and determining what learning is needed to grow and retain these skills.


Essential Duties and Responsibilities:

  • Delivering high quality internal training programs to agreed timescales via classroom facilitation or a   blended learning approach.
  • Design and develop high quality training material, documentation and presentations as required for Induction/ Onboarding, Health and Safety, Process & Compliance, Products, Specialized + Technical and Personal Development.
  • Create engaging learning activities and compelling course content that enhances retention and knowledge transfer.
  • Collaborate with Business Unit Manager and SMEs to create and deliver training.
  • Support Business interventions including technical training where required.
  • Drive and influence consistency across the business around training processes and systems
  • Perform effective and appropriate evaluation of all training programs delivered.
  • Amend and revise programs as necessary, to adapt to the changes that occur in the work environment.
  • Develop bespoke e-learning modules using relevant training tools.
  • Maintain accurate training records for all programs.
  • Maintain methods/procedures and all supporting documentation to meet the requirements of Quality Systems ISO9001/ ISO 13485 and Environmental Management Systems ISO14001.
  • TNA: Identify and assess current and future training needs through job analysis, career paths, and collaboration with front line leadership.
  • Manage and update business unit competency matrix.
  • Highlight training needs and requirements for the Business Unit to the Business Unit Manager.
  • Facilitate the accreditation of training through internal and external route.
  • Collaborate with fellow trainers and HR on planning, organizing, and directing training and development programs for employees to increase individual and organizational performance and to improve employee morale while enhancing their skills.
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
  • Compliance to all site Environmental, Health and Safety requirements, training, and regulations. 


Basic Qualifications: 

  • A bachelor's degree or higher in a relevant field, such as Education, Human Resources, Organizational Development or a specific industry-related discipline is preferrable but not essential.
  • Ideally 2-3 years


Preferred Knowledge, Skills, and Abilities:

  • Self-motivated individual with a passion for learning
  • Excellent interpersonal skills, ability to work well within teams and independently.
  • Strong communication skills both written and verbal.
  • Strong customer focus mind set.
  • Strong delivery and facilitation skills
  • Must be able to understand direction and adhere to established procedures.
  • Experience with e-learning software tools an advantage
  • Knowledge of Medtech environment and products an advantage.
  • Strong administration skills and ability to multitask.
  • Proven ability to work in a busy and deadline orientated environment.
  • Work closely with team members to achieve our goals.
  • Ability to seek out and identify opportunities for improvement and innovation.


Travel Requirements:

  • No travel required.


Physical and Mental Requirements:                   

  • Physical Requirements: must be able to be exerting up to 10lbs / 4kg of force occasionally, and / or negligible amount of force frequently or constantly to life, carry, push, pull or otherwise move objects. 
  • Mental Requirements: must be able to communicate with other members of the team and other departments, be quick decision maker and capacity to interpret data efficiently. Must have a high level of personal resilience to accommodate changing business circumstances and needs.


Delegation of Duties:

When absent from the site duties and responsibilities will be delegated to the following designates:

Where Required:

  • Sr, Ops Supp, Trainer, Dublin Operations




West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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