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Title:  Technical Investigator

Requisition ID:  41821
Date:  Nov 24, 2021

Dublin, Leinster, IE

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Summary: Reporting to the Value Stream Lead within Operations this role ensures effective problem solving and closure of non-conformances within compliance to the Quality Management System.



  • Must have a third level qualification in Engineering/Quality/Science.
  • Must have 3+ years’ work experience in the Medical, Pharmaceutical, or high-volume regulated manufacturing environment
  • A working knowledge of quality systems such as ISO 13485/21 CFR Part 820 and EU GMP is essential.
  • Ideally have a very good knowledge of Injection Moulding (standard process and Multi component), Processing, Ancillary equipment, and automation systems.
  • Ideally have excellent technical writing skills.
  • Must have effective problem-solving skills and working knowledge of root cause analysis tools such as 8D and A3
  • Must have a working knowledge of statistics and Data analytics, SPC, and ideally the use of statistical packages.
  • Must have excellent communication skills both oral and written.
  • Must have knowledge in computer systems; integrated manufacturing systems; word processing and spread sheets.
  • Must have excellent written and verbal communication skills as well as the ability to accurately document work performed.
  • Must be able to deal with all levels of employees and work across various departments
  • Must be able to work in a fast-paced environment.
  • Must be able to organize and prioritize tasks; be detail orientated and self-motivated.
  • An ability to collaborate across functional teams and work effectively in a matrixed team environment.
  • Must be able to work independently on own projects while working concurrently with all departments.
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize.
  • Must also be able to maintain confidentiality and resolve conflicts.
  • Ability to make independent and sound judgments.


Essential Duties and Responsibilities:

  • Objectively facilitating cross functional teams to the correct identification of the root cause and identifying robust corrective and preventive actions to avoid reoccurring problems and investigations.
  • Responsible for completion of investigations in compliance with Quality standards
  • Utilizing lean tools and problem-solving tools while improving the problem-solving process, for the enhancement of site processes and performance
  • Responsible for gathering, trending and analysing data to accurately clarify problems and identify continues improvements across the business
  • Ensures that investigations comply with the Quality standards implemented in the business
  • Responsible for clearly documenting investigations within the required timeframes to meet business and compliance needs
  • Participates in regulatory inspections to present and defend investigations when required.
  • Ensuring the timely and effective closure of day-to-day quality issues.
  • Proactively improve processes to deliver competitive advantage for both the Business and customer
  • Coach and drive a culture of compliance and continuous improvement.
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
  • Compliance to all site Environmental, Health and Safety requirements, training, and regulations.
  • Compliance to all local site company policies, procedures, and corporate policies.
  • Perform additional duties at the request of the direct supervisor


Delegation of Duties:

When absent from the site duties and responsibilities will be delegated to the following designates

Value Stream lead- Operations








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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