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Title:  Technical Investigator

Requisition ID:  62903
Date:  Sep 12, 2023

Dublin, Leinster, IE

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  




Reporting to the Value Stream Lead within Operations this role ensures effective problem solving and closure of non-conformances within compliance to the Quality Management System. 



  • Must have a third level qualification in Engineering/Quality/Science.
  • Must have 3+ years’ work experience in the Medical, Pharmaceutical, or high-volume regulated manufacturing environment 
  • A working knowledge of quality systems such as ISO 13485/21 CFR Part 820 and EU GMP is essential.
  • Ideally have a very good knowledge of Injection Moulding (standard process and Multi component), Processing, Ancillary equipment, and automation systems.
  • Ideally have excellent technical writing skills.
  • Must have effective problem-solving skills and working knowledge of root cause analysis tools such as 8D and A3
  • Must have a working knowledge of statistics and Data analytics, SPC, and ideally the use of statistical packages.
  • Must have excellent communication skills both oral and written.
  • Must have knowledge in computer systems; integrated manufacturing systems; word processing and spread sheets. 
  • Must have excellent written and verbal communication skills as well as the ability to accurately document work performed.
  • Must be able to deal with all levels of employees and work across various departments
  • Must be able to work in a fast-paced environment.
  • Must be able to organize and prioritize tasks; be detail orientated and self-motivated.
  • An ability to collaborate across functional teams and work effectively in a matrixed team environment.
  • Must be able to work independently on own projects while working concurrently with all departments.
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize. 
  • Must also be able to maintain confidentiality and resolve conflicts. 
  • Ability to make independent and sound judgments.


Essential Duties and Responsibilities:

  • Objectively facilitating cross functional teams to the correct identification of the root cause and identifying robust corrective and preventive actions to avoid reoccurring problems and investigations.
  • Responsible for completion of investigations in compliance with Quality standards
  • Utilizing lean tools and problem-solving tools while improving the problem-solving process, for the enhancement of site processes and performance
  • Responsible for gathering, trending and analysing data to accurately clarify problems and identify continues improvements across the business 
  • Ensures that investigations comply with the Quality standards implemented in the business
  • Responsible for clearly documenting investigations within the required timeframes to meet business and compliance needs
  • Participates in regulatory inspections to present and defend investigations when required
  • Ensuring the timely and effective closure of day-to-day quality issues.
  • Proactively improve processes to deliver competitive advantage for both the Business and customer
  • Coach and drive a culture of compliance and continuous improvement.
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
  • Compliance to all site Environmental, Health and Safety requirements, training, and regulations. 
  • Compliance to all local site company policies, procedures, and corporate policies.
  • Perform additional duties at the request of the direct supervisor


Delegation of Duties: 
When absent from the site duties and responsibilities will be delegated to the following designates
Value Stream lead- Operations





West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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