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Title:  Sales Business Analyst

Requisition ID:  40666
Date:  Oct 14, 2021

Dublin, Leinster, IE

Department:  Sales



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.



The Sales Business Analyst will report to the Sales & Business Development Director to support the Sales function within West Dublin Contract Manufacturing in growing the customer accounts by providing ‘Best in Class’ customer support and service. The role will also support the development of new business with new and existing accounts.




  • Must have a minimum of a Degree in a relevant discipline (Business/Finance) and at least 2 years customer relationship / commercial experience.
  • Must have excellent written and verbal communication and interpersonal skills.
  • Must be strong at completing tasks, problem solving and critical thinking
  • Must have good data analytical skills
  • Must have an ability to effectively work as part of a multi-disciplined team in a business to business environment.
  • Must be able to work in a fast-paced environment.
  • Must be flexible and adaptable as required by the position.
  • Must be able to self-manage by organizing and prioritise tasks, must be detail orientated and self-motivated.
  • Must have relationship building skills to deal with all levels of employees and work across various departments.
  • It would be advantageous to have some knowledge of the Medtech/Pharma Business and / or working in a Business to Business environment and / or experience working in a manufacturing environment.


Essential Duties and Responsibilities:

  • As a member of the Sales team, the Sales Business Analyst will assist in supporting the strategic development of existing customer accounts by undertaking analyst on these accounts including but not limited to:
    • Preparing monthly sales analysis of each customer account
    • Maintain Sales Forecast files including LTP
    • Maintain the Price Override Reports
    • Maintain Pricing Workbooks
    • Maintain Chronicle/CRM
    • Maintain PO logs, and work with Finance to ensure invoices are raised
    • Maintain the customer monthly reconciliations, claims log process, quote log
    • Support commercial aspects of projects and raising quotes
    • Support the preparation of customer account reports
  • Undertake business development research as required
  • Deputise for Customer account managers when required
  • Support the co-ordination and preparation of commercial bids for new business within existing accounts.
  • Provide assistance in drafting of Capex documentation for internal approval in support of customer programs / projects.
  • Participate in Sales meetings as required.
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
  • Compliance to all site Environmental, Health and Safety requirements, training and regulations.
  • Compliance to all local site company policies, procedures and corporate policies.
  • Perform additional duties at the request of your supervisor



Delegation of Duties:

 When absent from the site duties and responsibilities will be delegated to the following designates

  • Customer Account Managers
  • Sales & Business Development Director







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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