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Title:  Quality Technician

Requisition ID:  51926
Date:  Nov 19, 2022

Dublin, Leinster, IE

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.



Performs a variety of tasks and conducts test procedures in regards to the quality process, ensuring that the pre-determined high standards of quality are achieved and maintained. Reports directly to the Senior Quality Engineer.



  • Ideally have a third level qualification in Quality/Mechanical/Plastic Engineering and/or have relevant industrial experience in a high volume injection-moulding environment. 
  • Computer literacy required. 
  • Must possess good communication/interpersonal skills; must be detail oriented, organized, flexible and be able to handle multiple tasks and time critical projects/deadlines. 
  • Must understand the principles of Batch Control and FIFO.
  • Basic knowledge of statistical sampling of product
  • Must be able to hold a high degree of confidentiality.
  • Understanding of injection moulding processes.
  • Working knowledge of ISO 9001/ ISO 13485 and FDA Code of Regulations CFR part 820 preferred.


Essential Duties and Responsibilities:

  • Review and approval of metrology reports, where appropriate, for batch release and validation purposes
  • New product validation, analysis and reporting.
  • Quality support to Engineering and Production Departments.
  • Establish and maintain documentation in line with West Dublin and West Pharmaceutical Services Quality Systems.                                                                          
  • Liaise with customers and suppliers on new and existing projects.
  • Receiving and inspection of incoming goods and materials
  • Ensure that all parts/ materials, which require incoming inspection, conform to all requirements and applicable drawings and specifications.
  • Maintain good communications both internally and externally.
  • Ensures that all metrology equipment is correctly calibrated.
  • Assists shift personnel with quality issues and/or measurement techniques.
  • Assists in problem resolution with customers.
  • Makes periodic audits as requested and completes necessary documentation.
  • Archives quality records, samples and log procedures.
  • Makes periodic clean-out of records and samples exceeding  minimum retention requirements as per West procedures.
  • Batch paperwork review and final decision to release product for shipment
  • Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
  • Compliance to all site Environmental, Health and Safety requirements, training and regulations.
  • Compliance to all local site company policies, procedures and corporate policies.
  • Perform additional duties at the request of the direct supervisor.



Delegation of Duties:

When absent from the site duties and responsibilities will be delegated to the following designates

  • Quality Engineer
  • Senior Quality Engineer
  • Quality Engineering Manager








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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