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Credit & Collection Analyst (Maternity Cover)

Requisition ID:  35799
Date:  Jul 28, 2021

Dublin, Leinster, IE

Department:  Finance

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

To position itself to meet the requirements of continuing rapid business growth and future market development, West Pharmaceutical Services have developed a transformation strategy of standardization, simplification and centralization of global accounting operations. In accordance with that strategy, we are establishing a Global Financial Centre of Excellence in Dublin, Ireland. Reporting to, and working closely with the Global Credit and Collections Team Lead, in this role you will be responsible for the overall condition of an assigned set of accounts receivable, including collections, deduction management, customer credit monitoring through order release evaluation and credit memo application.


Essential Duties and Responsibilities:

  • Collect cash for a ledger of assigned accounts receivables ledgers including
    • Ensure that cash targets and payment terms are achieved
    • Minimise overdue balances
    • Contact clients by phone and email regularly to confirm payment of invoices
    • Record contact activity and invoice status in SAP
    • Escalate issues to team lead and Account Managers as appropriate
    • Create document and follow up disputes case in SAP
    • Perform account reconciliation to ensure that outstanding balances are correct
    • Review unapplied credits and handle refunds requests
    • Send invoices and other documents as required
    • Address, reply and resolve queries of users by phone, email, CRM etc.
    • Build a business relationship with customers
    • Support the Sales team by actively seeking and developing partnership, understanding the business requirements and ensuring communication is maintained to the highest standards
    • Working with the Credit manager, facilitate the credit risk management process by supporting the
      • Annual customer credit review process
      • Thorough analysis of financial statements and assessment of credit requests, including new, changed and other ad-hoc requests
      • Identification of economic and financial trends that may present a risk to the company
      • Provision of recommendations tied to analysis and assessment of credit risk
      • Timely and proactive response to salesforce credit requests
  • People:
    • Promote customer goodwill through a professional interface and relationship building
  • Control environment:
    • Support key controls and audit compliance activities in relation to the credit and collections function, while ensuring integrity and compliance at all times
  • Process, technology and service:
    • Proactively identify process improvement opportunities and work collaboratively with the Sr.
  • Manager Global Credit and Collections on their implementation
    • Support deployment of SAP 4 Hana and other systems to garner greater efficiency within the global Credit & Collections function
  • Other duties as assigned


Basic Qualifications:

  • Third level qualification in Finance, a related field or equivalent experience
  • 2+ years of relevant experience in Credit & Collections
  • Previous Shared Service Centre experience with multinational publicly quoted company


Preferred Knowledge, Skills and Abilities:

  • Excellent communication skills
  • Global (USA, Europe, Asia Pacific and Latin American) experience an advantage
  • Proficient in MS Office applications
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.





West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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