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Title:  Associate, Accounts Receivable (FTC)

Requisition ID:  55691
Date:  Sep 2, 2022

Dublin, Leinster, IE

Department:  Finance

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.



Job Summary:

To position itself to meet the requirements of continuing rapid business growth and future market development, West Pharmaceutical Services have developed a transformation strategy of standardization, simplification, and centralization of global accounting operations. In accordance with that strategy, we have established a Global Financial Centre of Excellence in Dublin, Ireland. Reporting to, and working closely with the Senior Manager, Global Credit and Collections, in this role you will support the GFS Credit & Collections department in the delivery of assigned accounts receivable activities.


Essential Duties and Responsibilities:

  • Deliver timely and accurate performance against assigned accounts receivable activities
    • Review and action of VFX3 to ensure correct accounting of billing documents
    • Sending of requested finance documents (invoices, credits, statements etc.) to internal & external customers
    • Process manual invoice and credit transactions as required
    • Upload invoices onto customer portals
    • Resolution of customer queries
    • Support daily cash applications when needed
    • Ensure relevant SLA’s and KPI’s are achieved
    • Liaise closely with Credit Risk, Collections and Cash Applications teams
    • Escalate issues timely in accordance with escalation policy
    • Complete adhoc duties as and when required
    • Flexibility around working hours during peak periods e.g. month end and holiday seasons
  • People:
    • Promote customer goodwill through a professional interface and relationship building
  • Control environment:
    • Support key controls and audit compliance activities in relation to the credit and collections function, while ensuring integrity and compliance at all times
  • Process, technology and service:
    • Proactively identify process improvement opportunities and work collaboratively with the C2C Leadership team on their implementation
    • Support deployment of SAP 4 Hana and other systems to garner greater efficiency within the global cash applications function 
  • Other duties as assigned


Basic Qualifications: 

  • 1+ years of relevant accounts receivable experience
  • Previous Shared Service Centre experience with multinational publicly quoted company


Preferred Knowledge, Skills and Abilities:

  • Fluency in a second European language is desirable
  • Third level relevant qualification an advantage
  • Excellent communication skills
  • Global (USA, Europe, Asia Pacific and Latin American) experience an advantage
  • Proficient in MS Office applications
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Able to comply with the company’s safety policy at all times


Travel Requirements:

  • A limited amount of travel may be required in the transition phase





West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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