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Director, Site Operations

Requisition ID:  35200
Date:  Sep 20, 2021

Cidra, Puerto Rico, US

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.



The Site Operations Director has primary responsibility for the operational planning of the multi-product line facility and accountability for its successful execution.  The position manages, directs, and coordinates day-to-day operations to provide a safe, reliable, and efficient facility.  The position develops and executes strategies that drive operational improvement and increase the value contribution of the site.  The position has direct customer interaction and serves as part of a management team proactively addressing the needs of the organization. 



  • Establishes site strategic business goals for Safety, Quality, Production and Costs.
  • Works to implement the West Strategic Business plan at the site.
  • Directs and leads the site leadership team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible across multiple diverse product lines.
  • Establishes site objectives for short- and long-range goals.
  • Ensures products meet the requirements of approved production plans at minimum costs within quality limits & consistent with FDA, cGMP, ISO & OSHA requirements.
  • Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce manufacturing costs by using effective management, cost control techniques and Lean Manufacturing.
  • Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities.
  • Directs the maintenance of systems & reports to permit appropriate individuals to exercise control over costs, product quality production & efficient utilization of capital resources & personnel.
  • Develops and maintains solid working relationships with the community, government agencies, and customers.
  • Inspires and guides employees toward excellence and continuous improvement.
  • Consistently enforces all site policies, practices, procedures, and guidelines.
  • Administers a program for safety, hygiene, and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities.
  • Performs other duties as assigned based on business needs.
  • Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual, and predictable attendance.



  • Education: Bachelor’s degree in business or technical field in engineering or supply chain management.
  • Experience: 10+ years of related work experience
  • Ability to directly supervise up to 10 employees who are managers/supervisors/professional staff in the manufacturing/production area and indirectly manage 100+ employees to achieve on-time, on-budget results.
  • Operations Experience in Manufacturing.
  • Prior manufacturing experience in an industrial setting.
  • Proven general leadership and production management experience.
  • Understanding and experience applying Six Sigma Lean Manufacturing principles.
  • Possess excellent negotiation and conflict resolution skills.
  • Effective problem solving and interpersonal skills.
  • Ability to establish and maintain good working relationships with all levels in the organization.
  • Proficient in computer use including Microsoft Office.
  • Excellent written and verbal communication skills with all levels of employees.
  • English and Spanish fluency.  



  • Site Operations Experience in Medical Device Manufacturing.
  • Master’s degree
  • Lean Six Sigma certification
  • Pharmaceutical industry experience
  • Contract Manufacturing experience with strong customer interaction
  • Experience leading multiple sites/functions across multiple geographical locations


Travel Requirements:

  • Negligible Travel



Physical & Mental Requirements:

  • Manufacturing environment 50% of the time; Office environment 50% of the time
  • Must be able to demonstrate excellent communication skills, both written and verbal
  • Must be able to understand and interpret complex business concepts



  • Non-US only where required for certain levels







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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