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Title:  Specialist,D&T,Document Management & Training

Requisition ID:  60323
Date:  Mar 9, 2023

Bangalore, Karnataka, IN

Department:  Digtl & Transfrmtion



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Specialist,D&T,Document Management & Training  will manage and administer all learning & development programs and curriculums for the D&T organization. This role will work in close alignment with the Global L&D department of HR to ensure enterprise level policies and procedures are followed for all required training.


Essential Duties and Responsibilities:
•    Assists Global L&D and functional leaders to create and implement customized curriculums globally for all D&T team members.
•    Analyze, evaluate, review, and maintain the existing training curriculums for D&T
•    Support functional managers and Global L&D to identify and develop future digital learning opportunities for D&T
•    Support functional managers to map out training plans and schedules, and design and develop tailored programs.
•    Assists the Network and Cybersecurity team to administer company-wide security program (including both hourly and salary team members).  
•    Assist in formalizing training process in conjunction with yearly email phishing simulations. Deliver training on an individual basis with identified at risk employees.
•    Assesses needs, analyzes gaps and partner with D&T colleagues and system owners to implement successful programs in relation to D&T systems, technology & tools.
•    Assist with designing onboarding program for new D&T colleagues at all sites.
•    Attend meetings and seminars to obtain information useful to training on technology and to inform management of training programs and goals.
•    Work with the D&T Validation team to keep procedures up to date in both Master Control and LMS and to ensure best practices are followed. 
•    Perform other related duties as assigned 

Basic Qualification and Experience:
•    Education: Bachelor’s degree or equivalent experience
•    Experience 3-5 years of experience as training coordinator, Trainer, Training Facilitator , or similar role.


Preferred Knowledge, Skills and Abilities:
•    Previous experience using a learning management system (e.g., SuccessFactors LMS) and cGMP
•    Training and development principles, practices, methods, and procedures
•    Experience with Microsoft Office products including Visio, Teams, Excel & Word
•    Experience with video creation and eLearning authoring tools (Camtasia, Articulate, Captivate)
•    Motivated and engaged to learn
•    Able to always comply with the company’s safety policy.


Travel Requirements:
•    Must be able to travel up to 5% of the time 


Physical & Mental Requirements:
•    Must maintain the ability to work well with others in a variety of situations.
•    Must be able to multi-task, work under time constraints, problem solve, and prioritize.
•    Read and interpret data, information, and documents.








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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