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Solution Architect, D&T, SAP HCM

Requisition ID:  29206
Date:  Jul 7, 2021

Bangalore, Karnataka, IN

Department:  Digtl & Transfrmtion



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $1.84B in 2019. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


The Solution Architect, Digital and Transformation, SAP HCM is accountable for collaborating with the Mgr, D&T SAP HCM in various locations to define, deliver and support IT enabled business solutions for HR functions.  This role will also help determine business needs and design & deliver technical solutions for these areas. The role will provide functional and practical support and guidance with a high degree of customer satisfaction, expertise and timeliness as it relates to Human Resources Information Systems.


Essential Duties and Responsibilities:
•Assume ownership of existing HRIS systems (SAP HR, SuccessFactors, ULTIMATE etc.) in the landscape; analyze current system setup, process & data governance and perform necessary system administration and support. 
•Participate in HRIS related projects, such as implementations, upgrades and/or configuration changes
•Function as a software application expert on departmental projects including responsibility for testing all system enhancements
•Partner with IT teams to define technical blueprint for HR technology enhancements, participate in requirements analysis and vet technical solutions to meet business requirements
•Generate top-shelf reports & analytics for various stakeholders of HR data, use data to create discovery models, generate insights and storyboards.
•Provide consultation to HR teams regarding HRIS capabilities Remediate HRIS issues including identification and correction of configuration
•Provide technical customer support to administrative and employee HRIS users, including the resolution of tickets and known issues
•Administer HRIS security roles and permissions for all users
•Understand, interpret and convert business processes into system configuration and workflow
•Work collaboratively with vendors and/or IT department for testing, debugging and implementation activities
•Improve internal processes and procedures by utilizing HRIS functionality
•Manage relationship with HRIS vendors and consultants
•Participate in and perform audits to ensure legal and policy compliance
•Provide training on new functionality as required
•Document procedures for system updates and maintenance
•Perform other duties as assigned based on business needs
•Work within and participates in the Change Control process
•Perform other duties as assigned based on business needs
•Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules


Education and Experience:
•Bachelor’s degree in Information Technology / Human Resources or equivalent
•Minimum 5+ years of experience in HRIS role


Knowledge, Skills and Abilities:
◦This position requires a critical thinker who can quickly identify issues, is highly organized, can work with diverse personalities in a fast-paced environment, and demonstrates initiative and commitment to accuracy and quality in all tasks
◦Strong understanding of HRIS database design, structure, functions and processes
◦Strong understanding of HR processes, data and their governance 
◦Demonstrated ability to analyze, design, configure, implement and support HR data, processes and technology
◦Must possess strong analytical skills; work with large amounts of HR data, and use reporting & analytical technology to prepare reports, storyboards & visualizations 
◦Strong aptitude for learning new technology 
◦Previous exposure to project-related activities through active participation in system-related projects
◦Ability to work independently, including managing own workflow and deadlines, with ongoing attention to ever-changing priorities and stakeholder needs
◦Ability to interface with multiple users across various departments and functional areas
◦Effective organizational and interpersonal skills including written and verbal communication skills
◦Proficiency in MS Office
◦Experience with On Premise SAP HCM Modules – Primarily Personnel Administration (PA) & Organizational Management (OM) and at least one of the following: Performance Management, Compensation, Recruiting & Career & Succession is preferable
◦Experience with SAP SuccessFactors and/or ULTIMATE is preferable


Physical and Travel Requirements
•10% travel, including global travel
•Occasional on-call work required








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a disability or special need that requires accommodation, please send an email to peggy.tayloe@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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