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Title:  L1 Deskside support,D&T,Infrastructure

Requisition ID:  38321
Date:  Oct 17, 2021
Location: 

Bangalore, Karnataka, IN

Department:  Digtl & Transfrmtion
Description: 

 

 

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

 

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

 

Job Summary:
To facilitate IT support for users of the company. 

 

Essential Duties and Responsibilities:
• To provide day to day technical support to end users at global level.
• To Handle Jira ticketing tool for user issues and remedy.
• Ensure that work is carried out within agreed service levels and in accordance with WEST guidelines.
• Create, maintain, and distribute reports of progress to management
• Call lock and coordinate with the service vendor for the service-related issues.
• Installation of West Approved Software to Users.
• Coordinating with Service Vendors for regular PM activities.
• Regular follow up with vendors for quotes and coordinate with internal teams for IT support requirements
• All materials check with local IT hardware Inventory.  
• To monitor that all computerization activities is running smoothly, and troubleshoot day to day problems
• All network printer check with monitoring.
• Setup and configuration of domain account, outlook to new users and existing users.
• Setup and Maintain desktops, laptops and printer environment according to IT standards.
• IT Support arrangement for any meeting request.
• Assist to monitor the good running and support all IT – Hardware (including AV devices), software and network devices necessary to run the business.
• To perform regular checks on critical services status for advanced diagnosis on hardware, peripherals and applications.
• To take corrective actions necessary to fix problems that affect the information system to ensure good business running of the organization.
• Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules.
• Exhibit regular, reliable, punctual and predictable attendance.

 

Education and Experience:
• 1-3 years of related work experience
• Any degree or Diploma in Computer Application/Science

 

Knowledge, Skills and Abilities:

• Good communication skills
• Windows, Linux and MAC OS administration
• Microsoft office 365, Teams
• Active Directory and Server Administration
• DNS, DHCP
• CISCO AMP Antivirus
• Network printer
• VMware, Hyper-V and ZPA(Zscaler private access) desirable

 

Physical and Travel Requirements
• Occasional on-call work required
• Should be flexible to work during US/EU time zones. Willingness to work outside of these hours as needed.

 

 

 

 

 

 

 

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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