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Title:  Director, D&T, Network & Cybersecurity Operations

Requisition ID:  60264
Date:  Mar 1, 2023

Bangalore, Karnataka, IN

Department:  Digtl & Transfrmtion



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The D&T Director of Network and Cybersecurity Operations is an integral part of the D&T Infrastructure & Cybersecurity organization and is responsible for overseeing the West organization’s overall Network and cybersecurity landscape globally. The role supervises all aspects of D&T’s Network and cybersecurity platforms including design, development, implementation, incident response, budgets, life cycle management and adherence to various regulations.

Essential Duties and Responsibilities:

  • Leads the development and delivery of Next Generation WAN/LAN architecture across the enterprise. 
  • Drives agile and DevOps culture of implementation and product management within the Network and Cybersecurity team.
  • Works closely with Director of Cloud Architecture & Infrastructure Engineering in designing the future Wide Area Network framework which includes transitioning to next generation SD-WAN and Integration with cloud infrastructure.
  • Serves as a Network and Cybersecurity expert for West externally and internally. 
  • Leads third party Security Assessment and audit globally to ensure vendors and service providers adhere to West Cybersecurity guidelines and policies.
  • Leads the network and security evaluation and oversight of the implementation of innovative technologies, policies, and procedures for optimal business network operations.
  • Ensures key performance indicators are met and threats/vulnerabilities are mitigated. This includes Security Incident & Event Management as well as daily threat analysis.
  • Leads remediating network security control deficiencies in a timely & pragmatic way.
  • Support and further enhance network perimeter security program and technologies within Enterprise. I
  • Provides strategic direction to Network and Security Operation Centers.
  • Monitors systems and activities related to cyber incident and exposure, vulnerability release monitoring and tracking.
  • Overseeing vulnerability audits, penetration tests and forensic IT investigations, ensuring that any outcomes are understood and applied.
  • Performs routine threat and vulnerability assessment and provide subject matter expertise on appropriate threats mitigation.
  • Manages security incidents and events to protect assets, including intellectual property, Personal information, regulated data and the company's reputation.
  • Develops, implements, and monitors a strategic, comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of information is controlled.
  • Assists in the preparation of annual operating and capital budget plans and priorities for the Infrastructure and Cybersecurity team. Ensure the budgets meet D&T objectives.
  • Develops and tracks the operational metrics and reporting to demonstrate risk control and compliance.
  • Maintains deep technical and business knowledge of different Network and Cloud technologies and supporting solution areas and develop innovative technology integrations and solution capabilities.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Provides leadership, coaching and direction to the Network and Cybersecurity team.
  • Builds and maintains strong relationships with business leaders across Operations, Commercial and other functions to build alignment, collaboration, and support. 
  • Performs other duties as assigned based on business needs.


Education and Experience:

  • Master’s degree or equivalent experience 
  • 10+ years of work experience 


Knowledge, Skills, and Abilities:

  • Extensive working knowledge of networking, switches, routers, TCP/IP, WAN (Wide Area Network), LAN (Local Area Network), SIP (System Integration Point), Firewall, Application Load balancer, etc.
  • Advanced knowledge of attack vectors, threat trends, mitigation strategies, intrusion analysis, malware analysis, anomalous behavior, and incident response protocols.
  • Deep understanding and experience in Microsoft Azure Express Route, VNET, WAF (Web Application Firewall), Front Door, and other software defined network objects in Azure.
  • Ability to work in a virtual environment in a global organization and to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to manage multiple priorities with high flexibility and rapid response time.
  • Ability to work autonomously in a fast-paced & complex environment with a self-motivated work ethic; utilize sound judgment with an ability to manage multiple priorities with a sense of urgency.
  • Demonstrated ability to exercise independent judgment in making decisions and resolving complex problems related to general & technical aspects of the job. Decisions made with in-depth understanding and interpretation of procedures, policies, and business practices to achieve results.
  • Preferred but not required: Agile & Scrum Certification.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
  • Able to comply with the company’s safety and quality policies at all times.


Physical and Travel Requirements

  • May require up to 15% global travel







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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